Around 30 staff members of the Benefits department of the Seychelles Pension Fund will be benefiting from a week long training on the use and adaptation of the ISSA guidelines on Service quality as a framework for assessing challenges and identifying innovations.
The training is usually provided by the ILO Training Centre in Turn and through an arrangement made with the Centre the training is being provided in house at SPF HQ, facilitated by Mr. Charles Crevier, a lecturer from the renowned institution.
The main objective of the guideline is simple; it seeks to improve service performance and create value for members and beneficiaries from the organization’s day-to-day actions and business processes.
It additionally provides guidance on service quality principles and practice and supports capacity building to provide and improve service quality.
Whilst launching the training Monday (5th August) morning, the General Manager for Corporate Services at SPF, Mrs Audrey Nanon, encouraged participants to take in as much information and guidance as they can and to ensure that the best practices learnt is translated into better service to the public and members of SPF.