Why should you register for our “My Pension e-Service” platform? Each week, we’ll be asking our staff members who work tirelessly to deliver this service to promote the benefits of the platform to our customers. Here are the thoughts of our Customer Relations Manager, Mr. Nicholas Etienne:
“I am the Customer Relations Manager at the Pension Fund and I contribute towards the effective running of the “My Pension e-Service” scheme, by sharing information on the service with our customers. This includes letting them know how to register and how to gain access to the e-Service, as well as updating our registration records.
“Despite some initial technical teething issues, we’ve since received positive feedback from a number of customers who have praised us for our excellent customer service. I welcome that members are able to view their pension contribution statements from their laptops, smartphones and other personal devices. The “My Pension e-Service” scheme solves a number of issues that once existed; we’ve noticed a decrease in complaints from customers regarding their statements, and the system is transparent.
Mr. Etienne (pictured, above) is one member of the team who assists our customers with “My Pension e-Service” registrations
“I encourage all of our customers to register for the “My Pension e-Service” scheme. It has never been easier for our customers to access and view their statements on-the-go; anytime and anywhere. Contact me on 429 4650, or at [email protected] for more information.”
To learn more about registering for the “My Pension e-Service” scheme, click here.
More Stories on our Website:
- Click here to read about our newly-installed temperature sensor machines at our Victoria main office;
- Click here to read about the additional relief measures we have implemented for all of our private sector tenants.
